Our Promise to You
The satisfaction and enjoyment of your holiday is extremely important to us.We promise to be helpful, fair and reasonable at all times, to provide full and accurate information and to keep you informed of any changes as soon as we are aware of them.
These Booking Conditions form the basis of your contract with us. By confirming your booking with us, whether in writing, by email, telephone or verbally, then you are deemed to have accepted these conditions. If you do not agree with or intend to abide by the following conditions, please do not book with us.
VERY IMPORTANT INFORMATION REGARDING OUR DRAINAGE SYSTEM AND WASTE DISPOSAL POINT
Being a rural property we are not on mains drainage. We have a septic tank and filter bed system to treat our sewerage and waste water. This is an organic system which can be very easily damaged by strong chemicals such as bleaches and certain chemical toilet fluids. For this reason, any chemicals flushed into our system must be marked as suitable for use in septic tanks or “sans danger pour fosses septiques”, and we must insist that nothing is flushed down any toilet, sink or drain that could block or damage the system. If you are in any doubt please check with us before using our waste disposal point. It is a condition of booking with us that you comply with this request. For your convenience we supply suitable cleaning materials in the gites and for campsite users suitable chemical toilet fluids are available to buy from us. There are also public waste disposal points nearby for anyone using non-organic fluids.
Information Required at the Time of Booking
We will ask you for the following information at the time of booking: Names of all members of the party and ages of any children, Address, Telephone number, dates of stay (if known), type of accommodation required, and special requirements or requests. On acceptance of a booking we will send you a written confirmation of your reservation.
We do not accept bookings from people under the age of 21 (Children and young adults under 21 are of course welcome as part of a family group).
We do not accept bookings from single sex groups (such as Stag / Hen parties). LGBT couples and families are of course welcome.
We do not permit parties and similar events to be held on our property.
Deposits and Balance Payments
We normally ask for a deposit at the time of booking. The amount of deposit payable may vary according to the type of accommodation being booked, the length of stay and the total holiday cost.
For Campsite bookings your deposit is treated as a partial pre-payment of your holiday balance. The balance is either payable in full at least 4 weeks before your holiday is due to commence, or else in Euros on arrival. For payment methods see below.
For Gite bookings the deposit paid secures your booking and also acts as your security / breakage deposit. This deposit will be returned to you in full after your holiday provided that the gite has been left in a clean and tidy condition. If we have to carry out extra cleaning or replace any breakages / missing items then we reserve the right to deduct a reasonable charge from your security deposit to cover this. The full rental charge is then payable in full at least 4 weeks before your holiday is due to commence, or else in Euros on arrival.
Advance payment for deposits or holiday balances can be made in the following ways:
Arrival and Departure TImes
Guests are welcome to arrive anytime after 4.00pm. If you arrive earlier then it is possible that your accommodation / pitch may not yet be ready for you. If you expect to arrive after 8.00pm then we would ask you to keep us informed as to your likely arrival time. We ask you to vacate your accommodation / pitch by 10.30am on the day of departure.
Occupation of Accommodation
For insurance purposes, only the people named when the booking is made will be allowed to occupy the Gite / B&B accommodation. No additional people can be accommodated unless agreed with us prior to your arrival. Additional charges will apply for accommodating extra guests whether in the Gites or on the Campsite.
Late Arrival or Curtailment of your Holiday
If you should arrive later than your confirmed arrival date or decide to depart earlier than your booked departure date for any reason then no refund of the booked rental charge will be payable.
Cancellation by You
By making a booking with us you have entered into a binding contract. If you have booked via a third party booking site, then the cancellation terms advertised on that site will apply. For all other cancellations, or if you fail to arrive as booked the following will apply:
Cancellation by Us
If we are forced to cancel your holiday due to unforeseen circumstances, or to circumstances beyond our control (such as hostilities, civil unrest, natural disaster or other circumstances amounting to “force majeure” affecting the region) then you would receive a full refund of all monies paid to us as at the date of cancellation. If possible we will do our best to find you suitable alternative accommodation, but the limit of our liability would be the refund of costs already paid to us at the time of cancellation. We are unable to reimburse you for travel or other expenses incurred. You would have to make any claims for pre-paid travel arrangements direct with the operators concerned or their agents.
For the safety and comfort of all guests, you are asked to observe the following house rules:
Your Responsibility / Liability
You should carefully check all correspondence supplied by us relating to your holiday booking. If any errors or omissions are discovered then you should contact us immediately. We cannot accept responsibility for errors or omissions not brought to our attention at the time of booking / confirmation.
Please be aware that we have gravel paths from the parking area to the entrance to the Gites / B&B. There are open tread staircases in the gites. In common with most French properties of this type, the stairs are fairly steep and narrow. The stairs to The Roost are particularly steep. All bedrooms are at first floor level. Rose Gite has a shower room and WC on the ground floor, Chevrefeuille Gite has a shower room and WC on the first floor. The parking area, gardens, campsite shower / wc and information room all have level access.
Complaints and Feedback
If you are not satisfied with any aspect of your accommodation or our service then this should be brought to our attention at the time the problem arises or within 24 hours at the latest. We will do everything we reasonably can to rectify the matter for you or provide a reasonable alternative. We cannot entertain any complaints after you have returned home if the issue has not been brought to our attention at the time of your stay. We welcome all feedback and suggestions for possible improvements.
Limits of Liability
We do all we can to ensure a safe, pleasant and comfortable environment for your holiday. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other claim of any description which may result from:
Your personal information given when making your booking may be stored in our records before, during and after your stay. This information will not made available to any third party without your permission (unless we are required by law to do so by the authorities). We may use this information to contact you in the future. If you wish your details to be removed from our records at any time please let us know.
Siret Number: 750 441 115 00011